FAQ

How do I start conducting business with Cagenix?
First, review the AccuFrame® Instruction Manual for details. Then, simply fill out the AccuFrame order form. Both the manual and the order form are available as PDFs on our website www.cagenix.com. Please be sure to include all contact information for you and
your lab or practice. 

How much does it cost to get started?
Zero. There is no capital investment to begin utilizing the Cagenix AccuFrame®.

What information/articles do you need to process an Order?
Our customers need to complete the AccuFrame order form, which provides us with the customer’s name, contact information, shipping address, the location of the implants/abutments in the patient’s mouth, and the manufacturer and catalog number of the analogs in the stone cast being sent and the abutments in the patient’s mouth.  The customer needs to also provide instructions on the design of the AccuFrame.  Providing the patient’s name or case number along with a required return date helps us to communicate with your team and serve you better. The order form needs to be mailed to Cagenix along with the stone cast with appropriate analogs and a diagnostic wax up of the denture teeth.  It is important that the appropriate analogs are incorporated into the stone cast. Please download and refer to the AccuFrame instruction manual for the list of appropriate analogs for each company.  If a stone cast is sent with analogs that Cagenix does not recognize or support, we will contact you to determine an appropriate course of action.

What analogs/impression copings should I use?
Cagenix has listed in the AccuFrame Instruction Manual what should be used when taking an impression and creating a stone cast. Cagenix has spent a significant amount of time in analyzing the different implant systems to ensure the best methodology to manufacture an AccuFrame to fit your stone model. While we don’t require it to be sent along with the stone model, we strongly recommend that you prepare a verification jig to ensure an accurate stone model. Deviating from the recommended protocol could result in an improper fitting framework or a rejection of the order. Some systems require a fixture level impression to be taken while others require the abutments to be seated, torqued into place and an abutment level impression taken. Please refer to the AccuFrame Instruction Manual for the appropriate instructions to take an impression and create a stone cast.

Do I need to manufacture the master cast with a gingival mask (soft tissue model)?
Only if the implants are placed so deep that it would otherwise be impossible to guarantee accurate positioning of the abutments.

Do I need to use a special type of plaster?
No. A high-quality plaster with a very low expansion improves the accuracy of the complete prosthetic product, such as class IV plaster.

How can a set-up or wax-up be sent long distance on a hot summer’s day?
A harder type of wax should be used in summer to prevent distortion of the full wax-up or set-up. The use of a plastic base in the full wax-up or set-up will add additional stability. The set-up or wax-up is only for estimating the space required. The accuracy of the construction does not depend on the full wax-up or set-up. Slight distortion of the wax is normal and can be neglected. The “outline” of the full wax-up or set-up is scanned simply to define and assess the optimum design of the structure.

Is there a limit on the number of implants?
No. Our proprietary scanning methodology allows Cagenix to accurately scan and capture the location and angulation of any number of implants.

How long does it take until I have the case back?
The customer will receive a design proposal based on the scanned cast and full wax-up or set-up by e-mail no later than 48 hours after receipt by Cagenix. Once the customer has approved the design via e-mail, it takes a maximum of 10 working days until the AccuFrame is received.

Who will send me the design proposal? Who will modify it for me if necessary?
The design proposal comes directly from the Cagenix technician who designed the case. The same technician will also modify the virtual construction or design proposal if required.

Do the CAD/CAM technicians have any dental knowledge?
Yes. The design proposals are prepared in accordance with the information on the order form and in accordance with prosthetic and static requirements.

Do I still need a test fit of the framework on the patient?
A test fit on the patient before veneering or completion is recommended, just as with conventional work. Our standard is that we will make an AccuFrame that will fit the stone model the first time, every time.

What should I do if the AccuFrame does not fit the stone when it’s delivered?
If an AccuFrame happens to be delivered that does not fit the stone, the customer can contact Cagenix and request a return.  Cagenix will provide the customer with an RMA number which will need to be disclosed on the outside of the box and the customer will ship the AccuFrame back to Cagenix. Once received, the AccuFrame will be reviewed by our engineering staff and the appropriate action to be taken (rework, reimbursement, or denial) will be determined.  If it is obvious that the AccuFrame has been altered or modified by the customer in such a way that it would affect the fit, the return will be denied and no reimbursement or rework will be provided.

What sort of warranty do you provide for the AccuFrame?
Cagenix provides a 15-year warranty for each AccuFrame. If the customer has modified or altered the AccuFrame or has used this product inappropriately or for other indications, the warranty will be considered null and void.  Warranty is only valid if it has been determined that the AccuFrame broke due to normal patient wear.

What should I do if the AccuFrame breaks?
If the AccuFrame breaks due to normal patient wear, please return to Cagenix where our engineering staff will review the case and determine the appropriate action (rework, redesign, reimbursement, or denial).